Property Maintenance for Prime Central London Apartments

We provide remote engineering support out of hours. This enables us to make the system safe, source the necessary parts, and schedule an engineer for a visit during working hours.

Yes. Service plan customers benefit from fixed labour costs for breakdowns and repairs, along with a transparent parts mark-up from our trusted supply chain.

Our standard service plan includes two engineer visits per year. After three years, you have the option to reduce this to one annual visit while retaining full access to our support line.

As many times as you need. Our helpline is available 24/7, and many issues can be resolved quickly using WhatsApp video or augmented reality tools like Lens. Tenants especially appreciate help with complex apartment controls. If you don’t live in your apartment full-time, we’re also here to help when you return and need a quick refresher.

No. We’re used to working in private homes without the owner present, provided the concierge has been authorised by email to release keys. We’re also happy to work around you if you’re working from home—our engineers are flexible and respectful of your schedule.

Yes. Our engineers are trained on leading HIU and refrigerant-based systems, fully certified in COSHH and Health & Safety, and regularly assessed against NHBC New Home Standards. We are SafeContractor approved and members of CIBSE.

All our engineers are DBS-checked for your peace of mind.

We cover most areas within Zones 1 and 2 in London.

At present, we don’t offer evening appointments. However, we can liaise with your concierge or keyholder to minimise disruption to your schedule.

Yes, we are fully insured. We’re happy to provide a copy of our insurance documents upon request from our customer.

Shut off isolation valves, run water through all outlets beforehand, and set your ventilation to a low continuous setting. We offer a tailored “leaving your apartment” checklist—just ask.

Parts are not included as standard, but service plan customers receive discounted pricing and clear quotes with fixed mark-up. Optional bolt-on cover is available for specific components.

Yes. Through our trusted electrical partner, we can arrange socket relocations, safety inspections (EICRs), and lighting changes. MaintainMyHome will manage the work and provide your report as usual.

While it's possible to carry out basic tasks—like replacing filters or vacuuming vents—the real question is whether it’s the best use of your time. Time is the one thing money can’t buy. And in high-performance London apartments, HVAC systems are far too valuable—and too complex—to risk through DIY. These systems involve gas, electrical, and water components that require professional expertise to service safely and effectively. Attempting your own maintenance can damage equipment, void warranties, or lead to inefficiencies you won’t notice until it's too late. By entrusting this work to a specialist, you’re not just protecting your system—you’re protecting your time, your property, and your peace of mind. You could do it yourself. But why would you?

For basic maintenance: Replace or disinfect filters every 1-6 months Ensure vents are unobstructed Keep the outdoor condenser unit clear of debris Undertake water temperature checks with calibrated equipment However, refrigerant checks, coil cleaning, and electrical inspections should always be handled by professionals.

It's recommended to service your HVAC system at least once a year. For systems used year- round or older apartments, biannual servicing is advisable to ensure optimal performance and compliance with product warranties.

While there's an up front cost, regular HVAC maintenance can save money in the long run by preventing major repairs and improving energy efficiency. Neglecting maintenance can lead to costly system failures and higher energy bills. If you value reliability and your time not being distracted with resolving ADHOC breakdowns then maintenance could be a good choice for you.

Absolutely. Regular servicing ensures your air conditioning system operates efficiently, provides optimal comfort, and extends its lifespan. It also helps maintain good indoor air quality and prevents unexpected breakdowns.

HVAC stands for Heating, Ventilation, and Air Conditioning. These systems regulate indoor temperature, humidity, and air quality, ensuring a comfortable and healthy living environment.

Waiting for a system to fail can lead to discomfort, higher repair costs, and potential breaches of lease agreements. Many leases stipulate that tenants must maintain their apartments, including HVAC systems. Neglecting maintenance can result in lease violations and costly repairs.

Maintain My Home (MMH) offers premium services tailored for super-prime London apartments. We may not be the cheapest option but our focus is on delivering exceptional quality, expertise, and personalised attention. If you're seeking the best blend of service and value, MMH could be the right fit for you. . If you tend to focus on the price then perhaps identify a local engineer who could provide generalist help as you need it. It is important for you and us that we are aligned from the beginning.

Several reputable companies offer HVAC maintenance in London, including Pimlico Plumbers, Masterfix, Aspect, and DMA. While many provide similar services, MMH works exclusively in super-prime London apartments, are independently owned, offering a personalized, expert and dedicated approach to your home. Your choice depends on whether you prefer a large company, a general maintenance company covering different types of buildings or a more bespoke service experience for your private home.

We understand you want a quick quote — and we respect your time. However, every apartment is different, and so is every HVAC system setup. To provide an accurate and fair price, we need to understand several key factors: System type and condition Scope of equipment Access — which is often the biggest variable. While some items are easily reached, others are hidden behind wardrobes, joinery or access panels. By conducting a short, no-obligation survey, we can ensure you receive a tailored, transparent price — with no surprises later.

Even if you're rarely in the property, your building systems don’t take time off. Systems degrade with time, not just usage. HVAC components can seize, corrode, or stagnate. Unused cooling or heating systems still require exercising. Manufacturer warranties typically require maintenance. PPM ensures your systems are ready when you are — no surprises before a visit, a guest stay, or a sale.

Absolutely. Our team is trained to work in high-spec apartments and take extra care to protect delicate finishes and materials. From layout of tools to tidy exits—we treat your home as if it were our own.

As an owner-occupier, your home is both a sanctuary and a significant investment. Implementing a Planned Preventive Maintenance (PPM) plan ensures that your HVAC system operates efficiently, reducing the risk of unexpected breakdowns. Regular maintenance can extend the lifespan of your equipment, maintain optimal indoor air quality, and help you avoid costly emergency repairs. Moreover, a well-maintained system can enhance your property's value and appeal.

For tenants, comfort and reliability are paramount. A PPM plan ensures that the HVAC system in your apartment functions optimally, providing consistent heating and cooling. Regular maintenance reduces the likelihood of system failures, ensuring a comfortable living environment year-round. Additionally, well-maintained systems are more energy- efficient, potentially leading to lower utility bills.

A Planned Preventive Maintenance (PPM) Service Plan is a proactive approach to maintaining your HVAC system. It involves scheduled inspections and servicing to ensure systems operate efficiently, reducing the risk of unexpected breakdowns. Regular maintenance can extend the lifespan of your equipment and ensure optimal performance.

Reactive maintenance addresses issues after they occur, often leading to unexpected costs and discomfort. In contrast, a PPM Service Plan proactively identifies and resolves potential problems, minimizing the risk of system failures. This approach can lead to cost savings over time and will ensure consistent comfort.

An Annual Service Plan offers regular, scheduled maintenance, ensuring your HVAC system remains in optimal condition year-round. This proactive approach can prevent issues before they arise. A one-off service, while beneficial, addresses only immediate concerns and doesn't provide ongoing assurance. The maintainmyhome annual service plans also provide access to our 24/7 support line for help with how things work and as issues arise.

Property managers juggle multiple responsibilities, and unexpected HVAC issues can be disruptive. A PPM plan offers peace of mind by proactively addressing potential problems before they escalate. Regular maintenance schedules can be coordinated across multiple units, ensuring consistency and reducing the frequency of emergency calls. This proactive approach can enhance tenant satisfaction and retention.

Sales agents understand that the condition of a property's systems can influence buyer decisions. A documented history of regular HVAC maintenance through a PPM plan can be a strong selling point, indicating that the property has been well cared for. This assurance can expedite sales in a slow market if competing properties don’t have a maintenance record and potentially increase the property's market value in the long term.

For lettings agents, ensuring tenant satisfaction is crucial. A PPM plan guarantees that the HVAC systems in rental properties are functioning efficiently, reducing the likelihood of tenant complaints. Regular maintenance can also prevent costly repairs, ensuring properties remain attractive to prospective tenants.

The cost of a service plan can vary based on the complexity of your HVAC system, the manufacturer, age of equipment, previous maintenance regime and the level of service required. In London, prices for air conditioning maintenance typically range from £70 to £120 per unit. It's advisable to consult with service providers for precise quotes tailored to your specific needs.

While new apartments often come with guarantees, these warranties require evidence of regular maintenance to remain valid. Neglecting scheduled servicing can void your warranty, leaving you responsible for repair costs. Regular maintenance ensures your system operates efficiently and maintains warranty coverage.