Website Terms & Conditions

These terms govern your use of our website, www.maintainmyhome.uk, operated by Maintainmyhome Residential Limited, a company registered in England and Wales (Company No. 05683294).

1. Definitions

“We”, “our”, “us” means Maintainmyhome Residential Limited.
“You”, “your” means any user of this website.

2. Use of Website

  • You agree to use the website lawfully and not infringe the rights of others.
  • All content is for information only and does not constitute advice.
  • You must not misuse or attempt to gain unauthorised access to the website.

3. Intellectual Property

All content, logos, and images are the property of Maintainmyhome Residential Limited or its licensors. You may not reuse or reproduce any part without written consent.

4. Links

We are not responsible for the content of external sites. Linking to our homepage is permitted. Deep linking requires our permission.

5. Limitation of Liability

We accept no liability for any loss arising from your use of this site. Nothing in these terms excludes our liability for death or personal injury caused by negligence.

6. Changes

We may update these terms at any time. Continued use of the website indicates your agreement to the updated terms.

7. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the jurisdiction of the English courts.


Privacy Policy

This Privacy Policy explains how Maintainmyhome Residential Limited collects, uses, stores, and shares your personal information in accordance with the Data Protection Act 2018 and UK GDPR.

1. Who We Are

Maintainmyhome Residential Limited is the data controller. You can contact us at:

2. What Data We Collect

  • Name, address, contact details
  • Property details for service delivery
  • Payment history and maintenance records

3. Legal Basis

We process data for the purpose of fulfilling our contract with you, complying with legal obligations, and for our legitimate business interests.

4. Sharing

We do not sell your data. We may share it with service partners for operational reasons.

5. Retention

We retain your data only as long as necessary, usually 6–7 years depending on record type.

6. Your Rights

You have rights including access, correction, erasure, and objection. Contact us to exercise these.

7. Complaints

You can complain to the ICO at https://ico.org.uk


Cookies Policy

Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device to help the site function and analyse traffic.

1. Types of Cookies We Use

  • Necessary Cookies: Required for basic site operation.
  • Analytics Cookies: Help us understand visitor behaviour.
  • Performance Cookies: Improve page loading and functionality.

2. Managing Cookies

You can manage cookies in your browser settings. Learn more at the ICO Cookies Guide.


GDPR Compliance Statement

Maintainmyhome Residential Limited complies with UK GDPR by:

  • Maintaining a lawful basis for processing personal data
  • Implementing appropriate technical and organisational measures
  • Training staff on data protection
  • Offering transparent privacy notices
  • Processing subject access and deletion requests

Trading Terms & Conditions

These terms apply to all services provided by Maintainmyhome Residential Limited. Services are provided under agreed fees and terms. Full terms are available upon request and include details about scope of service, liability, payment terms, termination rights, and applicable law.


Acceptable Use Policy

When using our website or digital services, you agree not to:

  • Upload or transmit harmful, obscene, or unlawful content
  • Attempt unauthorised access to servers or systems
  • Violate intellectual property rights
  • Interfere with website functionality

Breaches may result in termination of access and legal action.


Complaints Policy

If you are dissatisfied with our service, please contact us:

We aim to acknowledge complaints within 3 working days and resolve them within 10 working days.


Modern Slavery Statement

Maintainmyhome Residential Limited has a zero-tolerance policy to modern slavery. We:

  • Vet suppliers for ethical practices
  • Provide staff training on risk awareness
  • Review supply chains regularly

Data Retention Policy

  • Client service data: 6 years
  • Financial/transaction records: 7 years
  • Maintenance history: 12 months minimum

Data is securely deleted after the retention period expires.


Accessibility Statement

We are committed to ensuring our website is accessible. Features include:

  • Keyboard navigation support
  • Screen reader compatibility
  • Responsive design for mobile

If you have difficulties using the site, please contact us for assistance.