Discreet property maintenance for Prime Central London apartments. HVAC, HIU, UFH and smart systems. 100+ clients & £500m homes maintained. PPM service plans.
We believe informed clients make better decisions. That’s why many of our long-term partnerships began by simply understanding what maintenance means in a prime apartment. If you’re exploring how best to protect and maintain your property, these are the insights you need.
We’re proud to support the portfolios of leading property professionals, including Savills, Knight Frank, Eccord, Caroline Baker and others who specialise in high-net-worth estates. From heritage-listed apartments to modern penthouses, our work spans £500 million+ in residential property value.
We provide remote engineering support out of hours. This enables us to make the system safe, source the necessary parts, and schedule an engineer for a visit during working hours.
Our standard service plan includes two engineer visits per year. After three years, you have the option to reduce this to one annual visit while retaining full access to our support line.
As many times as you need. Our helpline is available 24/7, and many issues can be resolved quickly using WhatsApp video or augmented reality tools like Lens. Tenants especially appreciate help with complex apartment controls. If you don’t live in your apartment full-time, we’re also here to help when you return and need a quick refresher.
All our engineers are DBS-checked for your peace of mind.
We cover most areas within Zones 1 and 2 in London.
At present, we don’t offer evening appointments. However, we can liaise with your concierge or keyholder to minimise disruption to your schedule.
Yes, we are fully insured. We’re happy to provide a copy of our insurance documents upon request from our customer.
Parts are not included as standard, but service plan customers receive discounted pricing and clear quotes with fixed mark-up. Optional bolt-on cover is available for specific components.
Yes. Through our trusted electrical partner, we can arrange socket relocations, safety inspections (EICRs), and lighting changes. MaintainMyHome will manage the work and provide your report as usual.
While it’s possible to carry out basic tasks—like replacing filters or vacuuming vents—the real question is whether it’s the best use of your time.
Time is the one thing money can’t buy. And in high-performance London apartments, HVAC systems are far too valuable—and too complex—to risk through DIY. These systems involve gas, electrical, and water components that require professional expertise to service safely and effectively.
Attempting your own maintenance can damage equipment, void warranties, or lead to inefficiencies you won’t notice until it’s too late.
By entrusting this work to a specialist, you’re not just protecting your system—you’re protecting your time, your property, and your peace of mind.
You could do it yourself. But why would you?
For basic maintenance:
However, refrigerant checks, coil cleaning, and electrical inspections should always be handled by professionals.
It’s recommended to service your HVAC system at least once a year. For systems used year- round or older apartments, biannual servicing is advisable to ensure optimal performance and compliance with product warranties.
Absolutely. Regular servicing ensures your air conditioning system operates efficiently, provides optimal comfort, and extends its lifespan. It also helps maintain good indoor air quality and prevents unexpected breakdowns.
Waiting for a system to fail can lead to discomfort, higher repair costs, and potential breaches of lease agreements. Many leases stipulate that tenants must maintain their apartments, including HVAC systems. Neglecting maintenance can result in lease violations and costly repairs.
We understand you want a quick quote — and we respect your time. However, every apartment is different, and so is every HVAC system setup.
To provide an accurate and fair price, we need to understand several key factors:
By conducting a short, no-obligation survey, we can ensure you receive a tailored, transparent price — with no surprises later.
Even if you’re rarely in the property, your building systems don’t take time off.
PPM ensures your systems are ready when you are — no surprises before a visit, a guest stay, or a sale.
Absolutely. Our team is trained to work in high-spec apartments and take extra care to protect delicate finishes and materials. From layout of tools to tidy exits—we treat your home as if it were our own.
As an owner-occupier, your home is both a sanctuary and a significant investment. Implementing a Planned Preventive Maintenance (PPM) plan ensures that your HVAC system operates efficiently, reducing the risk of unexpected breakdowns. Regular maintenance can extend the lifespan of your equipment, maintain optimal indoor air quality, and help you avoid costly emergency repairs. Moreover, a well-maintained system can enhance your property’s value and appeal.
For tenants, comfort and reliability are paramount. A PPM plan ensures that the HVAC system in your apartment functions optimally, providing consistent heating and cooling. Regular maintenance reduces the likelihood of system failures, ensuring a comfortable living environment year-round. Additionally, well-maintained systems are more energy- efficient, potentially leading to lower utility bills.
A Planned Preventive Maintenance (PPM) Service Plan is a proactive approach to maintaining your HVAC system. It involves scheduled inspections and servicing to ensure systems operate efficiently, reducing the risk of unexpected breakdowns. Regular maintenance can extend the lifespan of your equipment and ensure optimal performance.
Property managers juggle multiple responsibilities, and unexpected HVAC issues can be disruptive. A PPM plan offers peace of mind by proactively addressing potential problems before they escalate. Regular maintenance schedules can be coordinated across multiple units, ensuring consistency and reducing the frequency of emergency calls. This proactive approach can enhance tenant satisfaction and retention.
For lettings agents, ensuring tenant satisfaction is crucial. A PPM plan guarantees that the HVAC systems in rental properties are functioning efficiently, reducing the likelihood of tenant complaints. Regular maintenance can also prevent costly repairs, ensuring properties remain attractive to prospective tenants.
If you own, manage, or represent a luxury residence in Prime Central London, you already know that reactive repairs don’t cut it. When a high-spec apartment fails—whether it’s underfloor heating in Belgravia or HIU systems in Mayfair—it’s not just inconvenient, it disrupts lifestyle, tenancy, or even a potential sale.
That’s where a Planned Preventive Maintenance (PPM) service plan comes in. We don’t wait for things to go wrong. Instead, we keep everything running exactly as it should—seamlessly, invisibly, and reliably.
“Regular servicing of our apartment’s cooling system by MMH has prevented emergency breakdowns and preserved the condition of our valuable interiors. They understand that system failures in luxury properties can cause damage far exceeding the cost of maintenance.”
– Oliver From Trustpilot
“Maintain My Home are true specialists. Their knowledge of comfort cooling, underfloor heating and smart home systems is second to none. What really impressed me was their customer-first approach – clear communication, proactive updates, and a genuine effort to keep us informed at every stage. You can tell they only deal with luxury homes – the service feels tailored, precise, and highly professional.”
James From Trustpilot
“Managing our London property from abroad was a constant worry until we found MMH. Their thorough maintenance and detailed reporting give us complete confidence our investment is protected. The peace of mind is worth every penny.”
Sophia From Trustpilot
We are maintenance specialists for high-value London apartments. Nothing else.
We’re not here for emergency leaks or one-off visits—our focus is long-term care and discreet performance in homes that demand the best.
That’s why over 100 loyal clients trust us with more than £500m in prime residential property.
Expert-Led Servicing
Starting from £400 per visit, we provide ongoing inspection, upkeep, and repair for everything from:
We don’t wait for things to go wrong—we prevent them from happening.
Any repair will be broken down in detail
We will turn up on the day and time arranged.
We wear neoprene shoe covers in your home.
A report and action plan within 72 hours of our visit.
Our team only works in private homes.
If not satisfied, we will fix it for free within 30 days.
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